<p>In this episode, Trey explores scripts, customer service perfection, and de-escalation techniques.  Check it out, y&apos;all!</p>

Q and A Pt. 5 - Agents who do not care, ineffective QA, what defines excellent customer service, and coaching approaches.

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!