A look at the how Scottish Power used the six sigma methodology in order to solve issues of  business decline brought on by the deregulation of electricity and gas.

Transcript -- COSi: The attractions of  LEAN

This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.