Major complex loss in insurance is not just about technical expertise; it is about communication, judgement and the ability to guide people through pressure. In this episode of Business Made Personal, Mark Silveira chats with Nigel Cook, Chief Executive Officer, Sedgwick Singapore, and Head of Major Complex Loss, Asia. Nigel shares how a trade apprenticeship in South Wales, an early move to Abu Dhabi, and decades as an expat have shaped his approach to engineering, loss adjusting, and leaders...