Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.Patrick on TwitterBuy the book on Rosenfeld MediaConnect with Patrick on LinkedInThis is HCD is brought to you by Humana DesignFollow us on TwitterFollow on InstagramSign up for our newsletterJoin our Slack ChannelFollow us on Medium Learn more about your ad choices. Visit megaphone.fm/adchoices