#231: Bad support loses customers, and payment failures

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.

Mentioned in this episode:

• Steve’s company, Feature Upvote
• Ed’s company, OpenCage