Kevin Craine has Colin Shaw on Bizcast to talk about his book "The Intuitive Customer." A book about the many organizations that are trying to improve their Customer experience as their Customer measures (NPS etc) plateau, but struggle to know what to do. To address these new problems, new thinking is needed. You need to understand the intuitions that drive your Customer’s Behavior at an emotional, subconscious and psychological level.  Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Bizcast :: Lou Diamond - Master the Art of Connecting

Kevin Craine interviews leading business authors such as Jeffery Hayzlett, Scott McKain, Dave Kerpan and more share the tips, strategies, and key points from their bestselling titles, and how it all impacts you. From the front-line employee to the C-Suite executive, Bizcast is the place to learn more about your favorite business authors and get a deep look into the insights shared in their books. Visit C-Suite Book Club to learn more about our bestselling authors, including blog posts and full-length episode of Best Seller TV. Bizcast is part of C-Suite Radio, a division of C-Suite Network.