Customer service expert and New York Time bestselling author Shep Hyken joins Kevin Craine on a new episoe of Bizcast. He discusses his newest book Amaze Every Customer Every Time, and shares how front-line employees to c-suite leaders can use the 52 tools outlined in his book to deliver amazing customer service, both inside the company and out.
Visit <a href="http://www.c-suitebookclub.com" target="_blank">http://www.c-suitebookclub.com</a> to learn more about Shep Hyken and our other bestselling authors.
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Bizcast :: D. Keith Pigues, Author of Winning with Customers

Kevin Craine interviews leading business authors such as Jeffery Hayzlett, Scott McKain, Dave Kerpan and more share the tips, strategies, and key points from their bestselling titles, and how it all impacts you. From the front-line employee to the C-Suite executive, Bizcast is the place to learn more about your favorite business authors and get a deep look into the insights shared in their books. Visit C-Suite Book Club to learn more about our bestselling authors, including blog posts and full-length episode of Best Seller TV. Bizcast is part of C-Suite Radio, a division of C-Suite Network.