From the outset of the pandemic, Canada's insurance industry has had to navigate everything from a shift away from face-to-face meetings to strained revenue sources from clients. Melissa Carruthers, a senior manager within Monitor Deloitte's strategy consulting practice, recently co-authored a study examining how life and health insurance has responded to the dramatic changes afoot. She joins reporter Tyler Orton on BIV Today and offers her own letter grade on how the sector is dealing with the crisis.

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