In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.  They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.  The discussion also to...

Bits and Bytes: Episode 21 - How Networks are bought, built, managed, and refreshed

A Broad array of topics in the technology space&nbsp;Informative, relevant, and engaging. Without the self-serving narrative.&nbsp;We aim to share industry best practices, drive awareness, and discuss what thought leaders share.&nbsp;Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market.