Tracey Dean is the Director of Keeping Clients and previous broker and Mortgage Choice Franchise owner with over 20 years industry experience.Topics discussed – - The benefits in contacting your clients to build your loan book and increase business value- The power in generating referrals from your existing client base and why it is often underestimated by many brokers- Why many brokers struggle to make relationship calls and what to do about it- How the best brokers outsource this and make it work