We talk with Rick Garner, CEO and Founder of Crew Financial, an award-winning brokerage who manage to be Commercial Pilots as well as Mortgage Brokers and write close to $200M in business at the same time. The secret of their success is putting the client at the centre of everything that they do.In this episode:• How to design the ultimate client experience• Why automation is king• How he transitioned his team from being fully off-shore to fully on-shore• How to constantly evolve your process and eliminate things that no longer serve you or your clients