The "Billion Dollar Broker" podcast, hosted by Ross Le Quesne, invites industry experts to share insights on how to build a profitable mortgage broking business. In this episode, Le Quesne interviews award-winning broker Bernard Desmond, who shares how he developed his personal brand and won awards for exceptional customer service. Desmond emphasises the importance of understanding clients' needs and delivering efficient service with a personal touch. He also shares his use of video, social media, and personalised gifts to stand out from competitors and build client loyalty. The conversation ends with valuable advice on mentorship and self-improvement.