In this episode, Anna and Miriam unpack their personal highlights from Chris Voss&#39; bestselling negotiation book, &#39;Never Split the Difference.&#39;
We chat about:
<ul>
 <li>Why having a baby is the secret to improving your golf game</li>
 <li>Why some waiters don&#39;t use notebooks</li>
 <li>Listening to poor presenters: How to respond (or in Anna&#39;s case...tolerate).</li>
 <li>Harnessing the voice to make difficult conversations a little easier</li>
 <li>Tactical empathy, and empathy vs sympathy</li>
 <li>Conversational mirroring</li>
 <li>Calibrated questions: what, why, and how</li>
</ul>
Note: We are sorry for the audio problems on Miriam&#39;s end. We are working to resolve this issue and should have it sorted by the next episode. Keep listening, we love you for it!

#17 - Janine Grainger (CEO of EasyCrypto) — Bad hires, scammers, and capital raising.

Welcome to Big Mistake the podcast that unpacks the failures and mistakes of top professionals. 

So to make us (and hopefully you) feel better about the mistakes we make in our careers and lives, we’ll be talking with high performers to understand the behind-the-scenes (and less glamourous moments) of the business world.

See you in there!
Miriam &amp; Anna