Intro00:00:28 - Listening to learn00:03:28 - System 1 and system 2 explained00:06:17 - Texting and driving00:08:52 - Learning with mental boxes00:11:34 - Complex systems00:13:59 - Power in complexity?00:16:06 - What William did before working with Kubernetes00:18:44 - William's background in physics00:20:48 - How physics helps in tech00:23:43 - High performance clusters00:27:25 - Maintaining open source software00:30:51 - The open core model00:33:59 - Building trust00:35:55 - Being involved in communities00:38:42 - How interactions have changed00:40:14 - People that are great at networking00:42:03 - The social part vs. the technical part00:43:30 - Final thoughts