Aside from the physical factors, we need to account for all other elements in healthcare. Often, community health center patients cannot attend in-person care visits due to transportation, housing, or food security issues. Pranam Ben is joined by Finger Lakes Community Health CEO Mary Zelazny and talks about steps taken by her CHC to provide more accessible care to their patients and where they are today in their telehealth journey. Accelerated due to the COVID-19 pandemic, telemedicine is more than just a video call. Mary and Pranam discuss what’s needed for successful virtual health visits, how to make virtual health more accessible to everyone, especially those in underserved communities, and what the benefits of telehealth are, including convenience for the patient and improved patient outcomes.