Today's guest, Katie Saglimbene of Elevate Marketing Company, explains practical ways you can start making positive changes to your customers' experience and start “wowing” your clients.

Ep. 27: Do You "Own A Business" Or Are You A "Business Owner?" There's A Difference

"Be Insured" is a show where Luke Mardigian, owner of The Mardigian Insurance Agency of Farm Bureau Insurance, and his guests discuss a variety of topics related to insurance, business, and leadership so you can stay protected while growing a thriving business! Each week, Luke is bringing you insider strategies, honest conversations, and tangible tips to help you navigate the world of insurance and entrepreneurship BETTER! Need to sit down with Luke to discuss your insurance needs? Send him a Facebook message to schedule a FREE insurance review!This SPOTLIGHT Podcast is featured as the last segment on "Business Rap" each Monday at 9am on the SPOTLIGHT Radio Network. You can also watch production live on Facebook or listen on demand on your favorite podcast platforms including: Spreaker, iTunes, iHeartRadio, and Spotify.