Not every hospitality story is about scaling, venture money, or the newest concept. Some are about staying power.
In this episode, David talks with Kathy Quast, co-owner of Roman Spa Hot Springs Resort in Calistoga, a family-owned resort that has welcomed guests for 50 years. Built around the town’s geothermal mineral pools and Napa Valley wine country, the property has spent decades doing something simple but difficult: giving people a place to slow down, recharge, and reconnect.
David and Kathy discuss what it takes to keep a hospitality business alive across several decades: encouraging "slow travel," updating rooms without losing the property’s character, building partnerships with local wineries and businesses, and creating the kind of experience that turns first-time guests into annual visitors.
In hospitality, repeat guests aren’t luck. They’re the result of doing a lot of small things right for a very long time.
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