The pandemic and technology transformed how companies operate their businesses. From the work-from-anywhere set-up to how they deliver their services, technology has paved the way for companies to sustain operations no matter the disruptions. However, not everyone was able to adapt instantly to this transition; and some are still in the process of doing so. In this episode, B2B talks to NTT Ltd. 's Head of Solutions Andrei Lopez to share insights on the hybrid operation–the new reality of operations, its benefits, and its potential to lead companies to success.