A power wheelchair user reaches the gangway on a dream cruise, looks down, and realises there is no safe way off the ship. Everyone cares. Nobody knows what to do. That single moment captures the real accessibility crisis: not a shortage of good intentions, but a shortage of systems that make accessible service repeatable, calm, and consistent. We sit down with Gavin Neate, founder of WelcoMe, and Mike Clapper of Able2Global to unpack how accessibility can move from awkward last-minute...