Awkward Silences
Awkward Silences
User Interviews
Research Ops 2.0, Episode 3: Taking a Platform Approach to ResearchOps
46 minutes Posted Sep 16, 2025 at 12:53 pm.
About this Episode
At the Intersection of Art, Technology, Research, and Design
But What Is a Research Platform?
Case Study No. 1: Intuit’s Data Validation Tool
Building Custom Features to Meet Unique Business Needs
Case Study No. 2: An Insights Platform at IBM
Creating an Impact Long Into the Future and Well Beyond Your Immediate Team
The Network Effect of a Research Platform—and Major Scalability
A Platform Needn’t Be a Huge Technical Investment
Fostering an Integration Between People, the Business’s Goals, and Research Goals, Too
Making the Shift from a Full-Service Operating Model to a Platform Approach
A Platform Must Be a Win-Win-Win
The Pros and Cons of a Platform Approach
All-in-One Versus Best-in-Class Tools
Platforms as Water Coolers Versus Filing Cabinets
Walled Gardens and Capitalising on Your Own Data
Choose Your Platform Partners Well
The New Skills We Need to ‘Platformize’ Things
A Super-Inspiring Moment with Garett
Just for Fun, What’s the Opposite of a Research Platform? It’s Not the ‘F-Word’: Fire Drills.
Casey, What's the Future Research Platform of Your Dreams?
Garett Wraps up with the Most Motivating Quote Ever!
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Show notes

In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where have we come from, and where are we going?

In this five-part audio documentary, we’re exploring the past, present, and future of ResearchOps—and it’s exciting, fascinating, and, at times, pretty mindblowing stuff! Each episode features the voices of Cha Cha Club members, senior research leaders, and the smart minds behind User Interviews—the only solution you need to recruit high-quality participants for any kind of research.

In this third episode, we’re diving deep into what taking a platform approach to ResearchOps means and why research platforms are a pivotal part of the future of ResearchOps.

To scale up; tune in.