] Ronda talks about her professional journey. [3:01] How do we work and improve in the workplace today? [3:55] Ronda shares how things have changed during her 30 years leading leaders. [4:45] Ronda speaks about empathy from leadership as the most critical driver of overall performance. [6:06] Ronda provides some examples of empathetic leaders. [8:16] How does Ronda help leaders to show that they care? [9:56] Ronda explains the focus of Practical Empathy. [10:25] Ronda details what the five triggers are about. [11:27] Ronda provides some examples of Practical Empathy in action. [15:30] Practical empathy can be applied to many situations in the workplace [18:00] Leaders care about their people, they just don’t know how to show it in a way that remains authentic to their style. [19:34] What are some of the words Ronda hears from her clients to describe authenticity? [21:29] What are some ways to encourage the openness that might be required to advance as an authentic leader? [22:55] What are the personal benefits of being an empathetic leader? [24:41] Ronda shares some key lessons on empathy.   Mentioned in this episode: Learn more about Mike Horne on Linkedin Email Mike at [email protected] Find more about Leading People and Culture with Authenticity   Practical Empathy The Legendary Leaders Club Private Facebook Group Follow Ronda Robinson on Twitter Email Ronda at [email protected]