Even if you don't win right now on customer acquisition - you will absolutely win on the churn rate.

People will not leave you.

They will stay with you forever because they trust you.

When I listened to Evan Francen, CEO of FRSecure and SecurityStudio, chat with Ryan Cloutier on their podcast, he said one thing that stood out to me:

“I don’t want any friends.”

I called bullshit.

And so, here we are, having a down-to-earth, candid conversation, full of “F'“ bombs and the “S” word 😱, about what motivates him, what his challenges are, what vendors do that piss him off, and the alternatives.

Look how that worked out!

Here’s hoping for a continued friendship.

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