Diane Adam (left) talks with<a href="https://www.cspdailynews.com/company-news/joe-hamza-csps-2026-retail-leader-year"> Joe Hamza</a>, chief operating officer of Nouria Energy Corp., Worcester, Massachusetts, about the convenience-store being a finalist in the 2026 CSP Intouch Insight Mystery Shop audit.Nouria, the winner in <a href="https://www.cspdailynews.com/company-news/nouria-takes-first-place-mystery-shop">2024</a> and <a href="https://www.cspdailynews.com/company-news/nouria-finishes-first-csps-2025-mystery-shop-audit">2025</a>, is a 321-store chain in its fifth year in the Mystery Shop. They spoke Aug. 5 at CSP and Informa Connect’s <a href="https://www.cspdailynews.com/company-news/convenience-store-leaders-say-employee-turnover-inevitable-manageable-right">Outlook Leadership event</a>, held in Rancho Palos Verdes, California.

‘Customer experience is paramount to everything we do,’ ExtraMile president tells CSP

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.