At Your Convenience
At Your Convenience
At Your Convenience
Podcast: Breaking Down CSP’s 2022 Mystery Shop
11 minutes Posted Oct 19, 2022 at 5:34 pm.
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CSP Senior Editor Hannah Hammond caught up with Cameron Watt, president and CEO of evaluation firm Intouch Insight, in August at the Outlook Leadership Conference, where Rutter's was presented Customer Experience Award for its success.

Watt spoke about the York, Pa.-based chain’s strengths, as well as what other convenience stores did well in 2022 and what needs to improve.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.