Convenience-store customers have generally had a positive experience during the coronavirus pandemic, but there’s still plenty of work to be done regarding safety and cleanliness, according to a new Intouch Insight’s benchmark mystery-shop program.

CSP editor Brett Dworski is joined by Cameron Watt, CEO of Intouch Insights, who breaks down this new mystery shop study and explains what c-store operators can take away from it.

2020 Indie Influencer: Lakeport Market

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.