In this episode, we're joined by Mr. Eddie Creamer, the Property Appraiser in St. Johns County Florida. Eddie is a former banker, and a native Floridian. He is  an accountant by education. Eddie spent 35 years in the community banking arena. He started and ended up as CEO of a bank before he retired, and then ventured into the assessment business as a Property Appraiser in Florida and St. John's County. In this episode we cover how to improve processes within an assessment office, how to approach customer service, and instill a culture of excellence in your office.