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Providing Open Source Support
1 seconds Posted Aug 16, 2022 at 3:22 pm.
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Supporting Open Source
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Show notes
How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software.
-- During The Show --
DW Service
Can't self host
Wouldn't use
All remote access software is a backdoor
RustDesk
RPort
Simple Help
Not open source
Fiber Micro Node
Purchase/Build a server with SFP
Mind Drip Media Link
Install and Rsync Data
Computers should be cattle
Ansible
Seafile
Clonezilla
Block Size
Corruption
Don't run a local repo
Apt-Cacher NG
Mount NFS Share
Marlin Firmware
Prusa3D
Cura
OctoPrint
FreeCAD
Blender
OctoPrint Home Asstant Integration
Creality Printers rival "commercial"
Creality more "tinker" friendly
Different types of clients
Flowcharts and escalation
Open Source doesn't always have a clear escalation path
Projects that offer hosting preferred
Bitwarden
NextCloud
Element/Matrix
Red Hat
45 Drives
IX Systems
Netgate
Signing up for these services helps support open source development
Open Source Solution
Resolved in less than 60 min
Patch Applied in less than 24 hours
Code pushed to upstream in about a week
Rising tides lift all boats
Closed Source Solution
Contacted provider
Still waiting for a response
Open Source allows for a better customer experience
Corporations use open source to avoid lock in
Shift in public perception
Ansible is great
Containers and Modularity comes at a price
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