Summary In this episode, Jim kicks off a new pillar of the Take Flight framework: CRM and Relationship Management. He explains why, in an AI‑accelerated world, your network is more valuable than ever. “We are moving at light speed when it comes to technology… If you use it the right way to support your business, it is exciting.” Jim shares the story of how a 2011 conversation with CEO Chris Feurer sparked the very first Take Flight class and how doubling down on building a real database tra...