Adam Vasquez, CEO of Merit joins host Mark Amtower on this week's Amtower Off Center, to talk about his book: Toothfish: The Origins of Markets, and the concept of market invention.

Customer experience: What is it and why is it needed?

Hosted by nationally-known speaker and consultant Mark Amtower, Amtower Off-Center highlights the good, the bad, the ugly and the just plain silly of doing business in the government market. Every week experts join Mark for a lively discussion of current issues facing the government contractor community.