In this episode, we move beyond efficiency metrics and ask a more uncomfortable question: can technology truly replicate the human side of service? With insights from fine-dining professional Benjamin Yong, we explore emotional intelligence, service recovery, and the invisible labor that defines great hospitality.The future may include robots — but what must we protect to keep hospitality human?Music credit: "West in Africa" by <a href="https://freemusicarchive.org/music/John_Bartmann/contact" style="background-color:rgb(255,255,255);color:rgb(108,117,125);">John Bartmann</a> is licensed under a <a href="https://creativecommons.org/publicdomain/zero/1.0/" style="background-color:rgb(255,255,255);color:rgb(108,117,125);">CC0 1.0 Universal License</a>.

What Food Means: Danielle Sepsy, The Scone Queen

Allinfoodz covers a variety of food, and foodservice-related topics that aim to answer core questions regarding our food decisions: How, and why we eat food? The process of creating, serving, and eating food can be a personal or social event. Most people think about food frequently during any given day. Furthermore, there are often underlying reasons that might drive how we make our food choices and decisions, whether we are consuming, or offering food to others. 

Allinfoodz provides a space to share varied and all-inclusive food choice research, stories, narratives and experiences, so that we can learn from each other.