In episode 3 of a 4 part conversation with Erika Lenz, Scrum Master, and former poet, evolutionary biologist, and tutor, we discuss where management happens on a self-organized team, accountability, good leadership, team empowerment, aligning the team and the organization to the consumer, observation, clearly stated goals, a clear compelling vision, Dual-Track Scrum, the magic of bringing the customer into the room, team motivation, identifying motivators/de-motivators, nasty politics, the surfacing of dysfunction, and dealing with bullies.