Show notes
In the video Amy discusses building a rapport, she explains the importance of rapport as we communicate with our clients. Our rapport influences our relationships with our clients.00:00 Intro01:44 Building Rapport04:11 Effective Influence 09:04 Focus on the words11:05 Compliments16:09 Common Belief20:12 Empathy23:10 Cooperation26:13 Help them see the win-win

