Jenny Plant is the Founder of Account Management Skills.  www.accountmanagementskills.com

https://www.linkedin.com/in/jennyplant/

Jenny started Account Management Skills with the intention of helping account managers in creative agencies grow their confidence with clients.  During her 25 years of working in ad agencies managing client relationships she didn't receive any formal training to do the job until she reached General Manager level at a global healthcare communications agency!   

Books and links mentioned include:

The Art of Client Service, Revised and Updated Edition: 58 Things Every Advertising & Marketing Professional Should Know  https://amzn.to/2O1nc2N

- Agencynomics by Spencer Gallagher & Peter Hoole : https://amzn.to/2xHuPQK

- The Cactus 2020 Agency New Business Report: email [email protected] to register for your copy

- Daniel Pink, When https://amzn.to/2psnhRR

- The Pomodoro Technique, Francesco Cirillo https://amzn.to/322ueX8

- Blair Enns, Win without Pitching http://bit.ly/2ouEaLk

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