Given today’s ‘never normal’ status quo, can we still learn from the past? In this episode, Andy Fox joins Matt Gunn to share his first-hand experience with the practice of digging into performance issue data in order to find and treat the true root cause as opposed to chasing the many symptoms.  Hear how the increase in available data as well as powerful AI algorithms have changed the game for Root Cause Analysis and why its value is only continuing to grow in 2020 and beyond.