What’s an innovative solution worth if it’s not solving a real-life issue? In this episode, HR and information systems pro Dave Furst shares examples of how he started with the problem and designed for the human experience.    See <a href="https://omnystudio.com/listener" target="_blank" rel="noreferrer noopener">omnystudio.com/listener</a> for privacy information.

S1E15 • Steve Kincanon • Love on the frontline

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.