Amidst an obsession with data and benchmarking, many brands have forgotten that humans should be their north star. As the founder of experience design firm MOFI and a seasoned CX professional, we invited Shawn Nason to chat about rebuilding systems with a people-first approach, breaking down silos, and creating brand experiences for a neurodiverse audience. See <a href="https://omnystudio.com/listener" target="_blank" rel="noreferrer noopener">omnystudio.com/listener</a> for privacy information.See <a href="https://omnystudio.com/listener" target="_blank" rel="noreferrer noopener">omnystudio.com/listener</a> for privacy information.

S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.