Aleta Jeffress (https://www.linkedin.com/in/aletajeffress/) joins UB and Nicole for a discussion about the impact of the COVID pandemic on our organizations and our cities as they adjust to new behavioral patterns of their employees and citizens.The resulting theme: We are in a year-long in-between. In between the old way and the new way. The pandemic changed things, and going back to the office in the post-pandemic world will not be like the before times. Get ready for something entirely new.