Caroline (pronounced care - o - line) Stokes (https://www.linkedin.com/in/ocarolinestokes/) is known as the "The Emotionally Intelligent Recruiter" - she even has a podcast with the same name. Check out some resources she's been kind enough to share with our audience:Workplace EQ DiagnosticWorkplace EQ ThinkbookThe resulting theme of this episode: The Pandemic created an opportunity for companies to make dramatic changes to standard operating procedures. Companies can take this opportunity to redesign their hiring process to acknowledge the fact that candidates (even when they aren't hired) may return as customers and vice versa. Companies can start treating every individual as though that relationship between the individual and the company will persist over time.