Chargebacks were built to protect consumers from stolen cards and crooked merchants. Now they’re increasingly used when a subscription surprises someone, a restaurant disappoints, or buyer’s remorse sets in. Don and Tom sort real fraud from “friendly fraud”—and explain why the first call should usually go to the merchant, not the bank. They also look at confusing statement names, recurring subscriptions, the cost merchants absorb when a dispute lands, and why credit cards generally provide s...