60-second Retail
60-second Retail
BDO USA
Under Surveillance: P1 - Your Store Knows More Than You Think - The Rise of Smart Retail
15 minutes Posted Oct 9, 2026 at 8:04 pm.
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What can retailers really learn about shoppers today? As stores become more connected, technologies like AI-powered cameras, sensors, biometrics, and advanced analytics are giving retailers unprecedented visibility into customer behavior. But alongside new capabilities come new questions about privacy, consent, and trust.
In recognition of Cybersecurity Awareness Month, we're kicking off a special three-part series with Karen Schuler, Global Privacy, Data & AI Governance Leader at BDO, exploring the evolving intersection of retail technology, consumer privacy, and data governance. In Part 1, we examine how smart stores are reshaping the shopping experience and what retailers should consider as new forms of customer data collection become increasingly common.
Tune in to get ahead of the privacy and governance conversations retailers can't afford to postpone.