Episode 2: The Communication Mistake That's Costing You ClientsEffective Communication for Retaining Youth and Families – Part 2 (1-Hour Ethics CE)

This episode qualifies for 1 Hour of Ethics Continuing Education (Ohio).

1. Listen to the entire episode.
2. Complete the course evaluation.
3. Pass the post-training quiz.
4. Submit payment to receive your certificate.

Why do some youth and families return to services while others disengage—even when you know you're providing quality care?

In Episode 2 of the 6-Figure Social Worker Podcast, LaShanna Alfred, LISW-S, continues the Effective Communication for Retaining Youth and Families series by exploring the communication habits that unintentionally damage trust, increase resistance, and contribute to client disengagement.

This 1-hour Ethics CE episode goes beyond theory and provides practical, trauma-informed strategies you can immediately implement in your practice.

In this episode, you'll learn:

• How to recognize the communication mistakes that quietly cost agencies client retention.
• The Four Structural Pillars of trauma-informed communication: Clarity, Empathy, Cultural Responsiveness, and Transparency.
• Practical communication scripts you can begin using with youth and families immediately.
• How to navigate difficult conversations while maintaining ethical boundaries.
• Strategies for de-escalation, restorative conversations, and rebuilding trust after a crisis.
• How ethical communication strengthens therapeutic relationships while reducing conflict and resistance.
• Why mastering trauma-informed communication makes you a more valuable clinician and leader.

CE Evaluation/Quizhttps://uchangeeducate.comWhether you're a social worker, counselor, case manager, therapist, supervisor, or behavioral health professional, this episode will equip you with practical tools to improve client engagement, strengthen therapeutic alliances, and increase long-term retention.

Communication isn't just a clinical skill—it's one of the most powerful interventions we have. When clients feel safe, understood, and respected, they're far more likely to engage, heal, and return.

Hosted by: LaShanna Alfred, LISW-S
Trauma Therapist • Speaker • Educator • Host of the 6-Figure Social Worker Podcast

To receive CE credit:https://uchangeeducate.com

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