Presented by Marietta Watson, LMFT. In this era of COVID-19 we are often providing services remotely, which can present challenges as we seek to build and maintain rapport with new and ongoing clients. This training focuses on the practical application of fundamental engagement approaches, strategies, and skills while using telehealth modalities. We will review some advantages of using the phone or video for sessions, and also explore ways that barriers can be an opportunity for building a deeper connection with those we serve. Since FSP practitioners use a collaborative team approach, we will also look at engagement skills as they apply to the different helper roles and services each provide (e.g., therapist, case manager, peer partner, nursing staff, psychiatrist/nurse practitioner).