Subscribe to DTC Newsletter - https://dtcnews.link/signupHello and welcome to the DTC Podcast. Today, we're joined by Mike Wu from Monos, a leading brand in the travel and luggage industry. Mike shares how Monos has successfully integrated Zowie.ai into their customer service operations, handling 50% of customer inquiries and freeing their team to focus on more complex tasks.Key Insights:AI Integration: Learn how Zowie.ai is automating responses to common customer inquiries.Efficiency Gains: Discover how AI allows Monos to scale without additional hires.Data-Driven Decisions: Understand the role of AI in providing actionable insights to improve product quality and customer satisfaction.Highlights:50% of conversations handled by AI.Focus on training AI for optimal performance.Strategic scaling without increasing team size.Timestamps:Hashtags:#CustomerExperience #AI #Monos #DTC #Ecommerce #CustomerService #Automation #ZowieAI #CX #RetailTech Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video