chorus.ai is customer centric. What can we learn from our products? chorus captures interactions in phone and email. chorus.ai stack includes voice recognition. chorus analyzes conversations. Three reasons to analyze conversation: differentiation the closers, cut down on ramp time, and reducing the 80% of calls lost. chorus.ai decompose conversation in semantics and core building blocks. The data is used to determine risks for the deal and topics and themes from conversations. Performance must be collaborative and friendly. Conversation must be open ended to discover the pain the customer is experiencing.--- Send in a voice message: https://podcasters.spotify.com/pod/show/david-nishimoto/message