Betty Thompson got her start in HR as an entry-level employee at IBM when she had to turn to the department to navigate a difficult personnel situation. Now, as Chief People Officer at Booz Allen Hamilton, she oversees all aspects of talent for the firm's more than 36,000 employees across the globe. In this episode of People and Strategy, Thompson speaks with host Mo Fathelbab on how necessary changes in education, diversity and inclusion, and civility will shape the next decade’s workforce.