You got 800 hours of technical training. You got 3 hours on customer service. You weren't trained for the moment a customer says "that's too expensive." That's why you freeze. Chris Elmore breaks down why handling objections is troubleshooting with a person instead of a machine. Same process. One difference: emotions. He walks through how LEAP works on real objections, why "that's too expensive" rarely means what you think, and the one question that splits the price from the work. You'll learn: <ul class= "[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class= "font-claude-response-body whitespace-normal break-words pl-2">Why problem-solving before asking questions is parts changing</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2">What real listening and empathy sound like on a call</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2">How to split the price from the work with one question</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2">Why LEAP out of order becomes PLEA</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2">Why "fix it" is only one-fifth of your job</li> </ul> Spotify: <a href= "https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu">https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu</a> Apple: <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href= "https://podcasts.apple.com/us/podcast/windshield-time/id1386770507">https://podcasts.apple.com/us/podcast/windshield-time/id1386770507</a>

Stop Diagnosing the Complaint. Diagnose the System.

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.