] Michael explains that empathy fades as we age because life beats it out of us in some ways. [05:10] Michael outlines three types of empathy: affective (golden rule), somatic (physical experience), and cognitive (platinum rule). [07:27] Michael emphasizes that empathy must be embraced and modeled as a behavior from the top all the way down. Michael warns that empathy requires a code of ethics because "sociopaths are good cognitive empaths." [10:11] Michael clarifies that his keynote's first slide always says empathy is not about being nice. [13:06] Michael describes seven empathic archetypes as "gears in a manual transmission" that leaders should shift between. [19:05] Michael advises leaders to ask "How do you learn? How are you motivated?" to diagnose which archetype to use. [22:18] Michael states "Leaders should only do what an individual or team cannot do for itself" because leaders must transition from having all the answers to asking the right questions. [23:47] Michael shares that West Point teaches empathy because officers must lead people from "every socioeconomic stripe imaginable." [29:07] Michael cites retention as a hard benefit, noting it costs "1 1/2 times the salary" to replace someone. [35:54] Michael shares what he wandered; he's writing a book about moving from "North Star thinking to constellation thinking" for purpose. [38:33] Michael observes society lost its "emotional commons" where everyone shared the same cultural experiences. [42:17] Michael advises leaders to start empathy work "where the need is the greatest" rather than organization-wide. [43:42] And remember..."I think we all have empathy. We may not have enough courage to display it." Maya Angelou Quotable Quotes "Life beats it out of us in some ways." "We start to see ourselves as the main character a little too much sometimes and forget that there are other characters in the play all around us." "Do unto others as they would have you do unto them. And the only way you're going to know that answer is if you do two things that most humans don't want to do. Admit they don't have an answer and then go ask the uncomfortable question." "Sometimes the most empathic thing that you do is say the hard thing or do the hard thing for someone else." "Stop trying to be the most interesting person in the room and start trying to be the most interested person in the room." "Leaders should only do what an individual or team cannot do for itself." "Don't tell people what to do. Tell them what outcome you want and let them surprise you with how they get it done." "When something is powerful and something is effective, just recognize it can be used for bad as well." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com TLP389: Worry is a Misuse of Imagination with Harris III Michael Ventura Website | www.michaelventura.co Michael Ventura X | @michaelventura Michael Ventura Facebook | www.facebook.com/themichaelventura Michael Ventura LinkedIn | https://www.linkedin.com/in/mvmvmv Michael Ventura Instagram | @michaelventura