Tech Talks
Tech Talks
Harvey Nash
The Truth About Cultural Change in a 100-Year-Old Travel Brand
22 minutes Posted Jun 24, 2026 at 10:56 am.
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Show notes

When Lucy Donaldson left the highly-regulated finance world to become CIO of Globus, a 100-year-old travel brand, she didn't just face a technology upgrade, she faced a massive cultural shift.

In this episode, Lucy reveals why true legacy modernisation relies on people before platforms, how a master data foundation enables AI success, and why "shadow AI" presents a new governance challenge. Discover the human decisions driving legacy transformation.


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