An accident happened in July that everyone is talking about. This conversation is inspired by the CrowdStrike event. However, it’s NOT specifically ABOUT the CrowdStrike event. While everybody was mostly analyzing process dumps and null pointers, Bill Bensing and John Willis took the perspective of operations management and why the software industry is so prone to accidents. We’re missing things like operational definitions, blueprints, specifications, and standards. Listen to our conversat...