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Trending Management episodes
New CEO Dara Khosrowshahi is cleaning house after the departure of Travis Kalanick. But after a disappointing IPO, Khosrowshahi has to boost the company’s ailing financials and fight against lawmakers who are siding with aggrieved drivers. Then COVID-19 hits. Uber and Lyft are faced with a crisis that could alter ridesharing forever. Khosrowshahi leans into Uber Eats, while John Zimmer and Logan Green struggle to keep their dream alive. Support us by supporting our sponsors! NetSuite - Get that FREE playbook – “Seven Actions Businesses Need to Take Now” and schedule your free Product Tour - at NetSuite.com/WARS.
February 2017, Super Bowl Sunday. Uber CEO Travis Kalanick is taking a black car home when he gets in an altercation with the driver. LIttle does he know, the entire exchange has been captured on a dashcam recording. And when it goes viral, Kalanick will have to fight for his reputation — and his job.  Lyft, meanwhile, spies an opening. As sexual harassment scandals plague their rival and users move to #DeleteUber, John Zimmer and Logan Green finally have a chance to really capitalize on their “good guy” reputation. Listen ad-free on Wondery+ here Support us by supporting our sponsors! Betterment - It’s time for you to put your financial wellness first. Download the Betterment app today.
Forget writing that business plan. Design an experiment instead. So many products and companies fail because the assumptions in their beautiful business plans were just wrong. So stop writing and start testing. No one knows this better than Eric Ries, author of The Lean Startup and founder of the Long-Term Stock Exchange. After his first product failed, he developed a new method of product design based on running small, fast experiments, measuring the results, and learning from them. It’s a system built on data, not assumptions, and it works with almost everything, from app development to airplane design. It starts with establishing your own measure of success — then experimenting, improving, and trying over and over again. The feedback loop never stops. Learn more about the Long Term Stock Exchange: ltse.com Learn more about The Lean Startup: leanstartup.co Read Eric’s blog, Startup Lessons Learned: startuplessonslearned.com Listen to Eric’s new podcast, Out of the Crisis, on Apple Podcasts: https://podcasts.apple.com/us/podcast/out-of-the-crisis/id1505392824 Read a transcript of the episode: https://mastersofscale.com/eric-ries/ Subscribe to the Masters of Scale weekly newsletter: http://eepurl.com/dlirtX
It’s December 2008, and two friends and fellow tech entrepreneurs, Garrett Camp and Travis Kalanick, can't get a taxi. Camp’s already obsessed with the idea of a service that summons a private driver with the push of a button, but now Kalanick gets the appeal. Together, they'll build Uber, and do whatever it takes to reign supreme.  Meanwhile, recent college grads John Zimmer and Logan Green channel their shared passion for the environment into the creation of a carpooling startup for long rides. But pretty quickly, they realize they need to service short trips, too, and Lyft is born. But in order to succeed, they have to convince people to jump in a car with a complete stranger. And, they’ll have to go up against Uber in a battle for ridesharing supremacy.  Listen ad-free on Wondery+ here
Uber is facing blowback from all directions — the taxi industry, riders, and the most important man in tech: Apple's Tim Cook. Uber’s been engaged in some disreputable activity, and it's finally catching up with them.  Lyft forges ahead and forms a new alliance to fight back against Uber's growing global footprint. But Uber will once again outmaneuver its competitor.  Listen ad-free on Wondery+ here Support us by supporting our sponsors!
Megan Rapinoe, U.S. women's soccer star and World Cup champion, knows how to perform under pressure, motivate her teammates, and advocate for the causes she believes in. In addition to her stellar play as a professional athlete, she's been outspoken about racial justice, LGBTQ rights, and gender pay equity. She offers lessons on overcoming losses, growing into a leadership role, becoming an ally, and operating as your authentic self.
It's 2013, and Lyft's CEO John Zimmer is hosting a little celebration for drivers when some very unwelcome interlopers turn up to crash the party. Uber’s Travis Kalanick wants to destroy Lyft at any cost, and he's willing to do what it takes to outmaneuver his competitor and steal its riders and drivers — even if it means playing dirty.  Lyft decides to stick to its environmentalist roots and focus on a new ridesharing feature it hopes will woo customers away. Until Uber beats them to the punch, and drives its rival to the brink of collapse. Listen ad-free on Wondery+ here Support us by supporting our sponsors! Fiverr - Find your talent today at FIVERR.com. You can receive 10% off your first order using our code BW.
How do we predict what may be coming in the future? How do we plan and decide now for what’s next? How do we grow from "good" to "great?" In this episode of the Craig Groeschel Leadership Podcast, Craig teaches us to become leaders who anticipate.
It's the late '90s, and Travis Kalanick is hanging out in his dorm room at UCLA. He’s having a file-sharing party with his friends that leads to his first business. But Kalanick’s forced to grow up quickly as he learns that naïveté can cost you millions and Silicon Valley investors aren’t all they’re cracked up to be.  Logan Green finds inspiration while stuck in horrible LA traffic and adopts a new anti-car ethos that will shape Lyft’s mission. And on the East Coast, John Zimmer learns how to woo customers — a skill he’ll translate into startup success. Listen ad-free on Wondery+ here Support us by supporting our sponsors! NetSuite - Get your free guide – “Seven Actions Businesses Need to Take Now” and schedule your free Product Tour - at netsuite.com/WARS.
Remote work was a trend that some companies and gig workers were trying out, even as others resisted. Then the pandemic made it an overnight reality for many of us. This feels like uncharted territory, but there’s already plenty of knowledge on how to do it well. Learn from someone who has done more remote work than almost anyone on the planet—and find out what science says about how to keep your teams cohesive, fight screenout, and build resilience by mentally traveling in time.
The team re-thinks office space and types of work. As we go back to our places of work, does our resting work posture reflect what we are trying to accomplish?
Frances Frei, professor at Harvard Business School, says that trust, empathy - and even a bit of tough love - are all essential ingredients to strong leadership in today's world. Successful managers focus on the effect they have on others, not themselves. They also define a strategy and create a culture that drives employee behavior in their absence. Frei is the coauthor, along with Anne Morriss, of the book "Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You" as well as the HBR article “Begin with Trust.”
Stacey Barr: Practical Performance Measurement Stacey Barr is a specialist in strategic performance measurement and evidence-based leadership. She is the creator of PuMP®, a performance measurement methodology that routinely transforms measurement cynics into its greatest advocates. Stacey is also the author of two books, Practical Performance Measurement: Using the PuMP® Blueprint for Fast, Easy, and Engaging KPIs, and Prove It!: How to Create a High Performance Culture and Measurable Success. In the conversation, Stacey and I explore the struggles of holding people accountable for quantitative results, including behaviors that often lead to unintended consequences. Instead, she invites leaders to hold people accountable for monitoring, interpretation, and action. Key Points Holding people accountable for quantitative results tends to lead employees to: Choosing measures of what they are already good at Choosing easy targets Manipulating the numbers to make the measures look good Having lots of excuses for why targets are missed Our typical definition of accountability drives the wrong behavior. Instead, hold people accountable for: Monitoring the important results: when someone is responsible for a specific business result, like problem resolution or accuracy of advice or eliminating rework, they can be accountable for routinely monitoring that result with a performance measure. Interpreting their measures: when someone is responsible for monitoring a performance measure, they can be accountable for interpreting what that measure is telling them about the business result it measures. Initiating action when action is required: when someone is responsible for interpreting a performance measure, they can be accountable for deciding what kind of action is needed, if at all. Resources Mentioned Download a free copy of Stacey’s book, Practical Performance Measurement What is a KPI Owner Accountable For? by Stacey Barr Measure For Collaboration, Not Competition by Stacey Barr Case Study: Reducing Administrative Waste With a Single Powerful Performance Measure by Stacey Barr Reach out to Stacey with questions at info@staceybarr.com Book Notes Download my highlights from Practical Performance Measurement in PDF format (free membership required). Related Episodes Effective Delegation of Authority, with Hassan Osman (episode 413) Performance Measurement That Gets Results, with Stacey Barr (episode 419) How to Balance Care and Accountability When Leading Virtually, with Jonathan Raymond (episode 464) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
We reflect on what moving ahead means now and give advice on when and how we should be pushing ourselves, as well as ways to protect a job you love. Guests: Kathleen McGinn and Daisy Wademan Dowling. Our theme music is Matt Hill’s “City In Motion,” provided by Audio Network.
Ella Washington, an organizational psychologist at Georgetown University, argues that private sector American organizations have a big role to play in sustaining the fight for racial justice that has gained such momentum in recent weeks. She says that widespread protests should mark a shift in how companies and their leaders push for government policy change, think about diversity and inclusion in their own workplaces, and strive to combat bias and inequality in U.S. society. It not enough for CEOs to release statements and continue on with business as usual. To promote real change, they need to work on these issues each and every day. Washington is the coauthor of the HBR article "U.S. Businesses Must Take Meaningful Action Against Racism."
As a leader, you’re used to being on top of your game. But this crisis has been more draining than any of us expected. As the weeks become months, you become more and more exhausted. Is this thing ever going to end?  Here’s what we know: you can develop resiliency as a leader regardless of what’s happening in the world. In this episode, we’ll teach you the three primary traits that will boost your “immunity” to stress and help you bounce back from periods of intense turmoil.  Develop them and you’ll begin to feel better almost immediately. You’ll finally shake that feeling of fatigue and foreboding and gain new energy to face the future. You really can do this!  In this episode, you’ll discover— Advice for how to bounce back when times of crisis gets you down. That some challenges are too big to power through—and what to do instead. One key to resilience that you can’t afford to be without. How limiting beliefs hold you back—and how to reshape those stories. Practical steps to maintain a healthy body and mind so you’re ready for a challenge. The importance of cataloging your achievements to build confidence. Tips for remaining flexible if you tend to become rigid in conflict.
As the COVID-19 virus spreads across the globe and forces people inside their homes for months, the world relies on online shopping more than ever. Amazon and Walmart both struggle to keep up with surging demand as their legendary infrastructures are put to the test. And workers inside both companies rise up, arguing that the retail giants are failing to protect them from the virus, prioritizing the bottom line over workers’ health. They’re both more powerful than ever, but also more vulnerable. Listen ad-free on Wondery+ here Support us by supporting our sponsors! NetSuite - Get your free guide – “Managing Business Uncertainty” - and schedule your free Product Tour right now - at NetSuite.com/WARS. Urban Stems - Get 15% off your order when you use code BUSINESSWARS at urbanstems.com
Amazon decides to go after Walmart’s biggest category: fresh food. But moving into groceries is harder than Bezos expected. Meanwhile, Walmart has finally found success in marrying their online operation with their brick and mortar stores by allowing consumers to order groceries online and pick them up at a store. And with an aggressive new head of online sales — who has a personal vendetta against Bezos — Walmart is feeling good. But, determined to make an impact in the world of fresh food, Bezos makes a move that surprises everyone and upends the retail world yet again.   Support us by supporting our sponsors! Urban Stems - Get 15% off your order when you use code BUSINESSWARS at urbanstems.com
Ninety-six percent of Americans now shop online, snapping up everything from rare coins to industrial-sized barrels of hand sanitizer. Almost half of those purchases take place on one website: Amazon.  But before sales were a click away, Walmart was the top dog, decimating main streets across America with its big-box efficiency and ruthlessly low prices.  It’s 1994, and a slim 30-year-old with thinning hair dreams of leaving his high-paying finance job to sell books on the internet — a move he’s convinced is his ticket to one day dominating the world of e-commerce. Jeff Bezos just has to break the news to his parents. Luckily, he’s already found the perfect name for his new venture.
In the late 1990s, Walmart is happily trucking along, dominating the American retail market. They’re expanding locations and increasing their own backend efficiencies to keep prices low. It’s a formula that’s worked for decades and they see no reason to change now. But as Bezos expands Amazon’s offerings, he quickly realizes that he doesn’t have the infrastructure to keep up with his ambitions. His warehouses are in chaos. There is only one company that knows infrastructure at the scale he envisions: Walmart.   When Bezos starts poaching Walmart’s executives, he brings Amazon into Walmart’s sights. And they don’t like what they see. Support us by supporting our sponsors! Betterment - Download the Betterment app from Google Play or the App Store to get started today. Urban Stems - Get 15% off your order when you use code BUSINESSWARS at urbanstems.com
Walmart finally decides to focus aggressively on its e-commerce division, but struggles with the best way to use the internet to reach consumers. They decide their best strategy is to buy up successful online retailers. Unbeknownst to Walmart, Amazon, which is looking to move into apparel sales, is pursuing a similar strategy.  As the two companies go head-to-head over an unlikely product, Walmart is unprepared for just how dirty Amazon will play. Support us by supporting our sponsors! Urban Stems - Get 15% off your order when you use code BUSINESSWARS at urbanstems.com
As we age, we often feel like the clock starts ticking on our careers. But there are ways to sustain—and even gain—excellence over time. Meet a musician whose career ended too soon, and an entrepreneur and a social media star who defied the stereotypes on professional decline. They illuminate steps that fuel great second and third acts. WorkLife listeners—we're running a survey and we'd love to hear what you think of the show. Please give us some feedback at surveynerds.com/worklife. It only takes a few minutes, and it really helps us improve the podcast. Thanks!
By the mid-2000s, Walmart is starting to show some cracks. They are still successful, but bad press and sluggish growth are taking a toll on their earnings. The company debates the best way to move forward, including focusing on online sales, something they’ve long eschewed. As Walmart waffles, Amazon launches a risky new program that sews internal dissent, but moves the goal posts for e-commerce once again.  Support us by supporting our sponsors! Fiverr - Check out FIVERR.com today and receive 10% off your first order when you use code, BW. Urban Stems - Get 15% off your order when you use code BUSINESSWARS at urbanstems.com
It's 1902 and political campaigner Lizzie Magie is fighting a losing battle. For years, she’s pushed the idea of a land-value tax, but fewer and fewer people are listening. So she’s going to try something new to spread the word. She’s going to make a board game – and not just any game. Magie’s game is going to become the biggest game of all time. Trouble is, when the battle for her game breaks out, she’s the one who winds up the loser. Listen ad-free on Wondery+ here
Since the novel coronavirus hit, Amazon and Walmart have seen a rise in profits, unlike many other retailers. But there have also been struggles to keep up with the flood of customer demands during the pandemic. Hundreds of thousands of workers have been hired collectively between Amazon and Walmart. And employees for both companies have accused management of not protecting workers enough from the threat of COVID-19. So how are Amazon and Walmart handling the pushback from disgruntled employees? And will they become even bigger threats in the retail market once the pandemic ends?  To find out what the future holds for these companies, we turn to Jason Del Rey, a senior correspondent covering commerce at ReCode. Del Rey also hosted a podcast from Vox and ReCode called “Land of the Giants: The Rise of Amazon.” Listen ad-free on Wondery+ here Support us by supporting our sponsors! Fivver - Check out FIVERR.com today, and receive 10% off your first order when you use the code, BW.
How do you 👀find new markets when your old ones stall? How do you stay agile when your team is overwhelmed? And do constraints always lead to creativity — really? In this Strategy Session recorded in the height of the global pandemic, Reid fields smart questions from six entrepreneurs with Village Global, an early stage VC that’s backed by some of the world’s most successful entrepreneurs.
You can’t lead without vision. For leadership consultant and New York Times Best-Selling author Michael Hyatt, vision is the most important element of good leadership, and you need it to create goals, strategies, and execution in your organization.
It’s 1988, and Tetris is making waves. It’s billed as the first Soviet video game, and it’s selling fast. But the man who introduced it to the West harbors a secret: he’s doesn’t own the rights. And when his subterfuge fails, a multi-million-dollar battle to win over the communist regime breaks out on the streets of Moscow. It’s a clash that pits the Japanese gaming overlords of Nintendo against the sprawling empire of ruthless media baron Robert Maxwell. Listen ad-free on Wondery+ here Support us by supporting our sponsors! NetSuite - So get your free guide – “Seven Actions Businesses Need to Take Now” – and schedule your FREE Product Tour - at netsuite.com/WARS.
Quarantine restrictions during the coronavirus have induced toilet paper panic-buying as people scratch, claw and punch each other to get rolls. But why? What’s behind the frenzy, and how will that affect the TP industry?  In the last 150 years, it’s grown from selling humble boxes of paper to mass marketing rolls of delicate, luxurious tissue. And now a wave of eco-friendly independent companies are making a bid for your bathroom business.  It’s a high stakes, multi-billion dollar industry that we take for granted. Until we fear losing it. Then all bets are off.
GM is now reopening auto plants, after shutting them in March, temporarily reducing pay for 69,000 employees, and making a fast pivot to produce masks and ventilators. But with the killing of George Floyd, things are hardly back to normal. Chair and CEO Mary Barra speaks to her “profound feeling of sadness,” but also to her optimism that the country and her company will bounce back. Though there is work to be done, says Mary, we're poised for transformation.
Pat and Cody discuss the importance of identifying, airing, and even celebrating your weaknesses.
Work relationships are complicated. Who holds the power and why? What are effective ways to solve conflict? And how do you know when it’s time to walk away? Adam gets personal with therapist Esther Perel to explore the dynamics of trust, power, and people pleasing. WorkLife listeners—we're running a survey and we'd love to hear what you think of the show. Please give us some feedback at surveynerds.com/worklife. It only takes a few minutes, and it really helps us improve the podcast. Thanks!
It’s 1984 and the cola war is neck and neck. After years of struggle, Pepsi looks ready to triumph over Coca-Cola.  So Coke’s striking back by opening a new battlefront in the quest for soda supremacy: outer space.  But its plan to send its world-famous drink into orbit won’t stay secret for long. And when Pepsi finds out, it sparks a new space race. Listen ad-free on Wondery+ here
Influence and fame are different. And influence alone isn't leadership. Learn how to build up your influence, capacity, stamina, and leadership as a young leader on this episode with pastor and social media influencer Mike Todd.
"We’ve all answered our share of cringeworthy interview questions—and watched managers pick the wrong person while rejecting the right one. Is it time to delegate hiring decisions to algorithms? Find out what the experts recommend, and meet a pair of leaders who have reimagined the interview process by ignoring credentials and refusing to look at resumes. We're running a survey and we'd love to hear what you think of the show. Please give us some feedback at surveynerds.com/worklife. It only takes a few minutes, and it really helps us improve the podcast. Thanks!
It’s the 1960s, and two climbing buddies are about to lay the foundations for a new industry. The older of the two is an outdoorsman and part-time blacksmith Yvon Chouinard. His younger buddy is Doug Tompkins, who abandoned his Connecticut rich-kid life to find his kicks in the wilderness. Niether dreams of riches. They just want enough money to keep climbing. But when they both start businesses based on their hobby, little do they realize that they’re about to climb the heights of corporate America too. Support us by supporting our sponsors! Betterment - Give your money a new home with Betterment—peace of mind included. Download the Betterment app today.
Howard Schultz has found his mission. He’s burning to turn Starbucks into an espresso bar business, but he can’t convince Starbucks owners to get onboard. Back in the Northeast, Bill Rosenberg is frustrated too. His son, who’s now Dunkin Donut’s CEO, has ideas that seem sure to wreck the company. Both Schultz and Rosenberg, 3,000 miles apart, are looking for ways to assert control. But soon, Starbucks and Dunkin will come head to head with their biggest challenge: each other. Support us by supporting our sponsors! Fiverr - Check out FIVERR.com and you’ll get 10% off your first order when you use code, BW.
Darrell Rigby, partner at Bain & Company, says many firms have rapidly adopted agile principles to react to the coronavirus crisis. Namely, they’ve been ditching bureaucratic planning processes and instead fast-tracking ideas, holding focused meetings, and empowering decisions at lower levels of the organization. He argues that C-suite leaders should keep this newfound organizational nimbleness for good and explains how they can. With Sarah Elk and Steve Berez, Rigby wrote the HBR article “The Agile C-Suite” and the new book Doing Agile Right: Transformation Without Chaos.
A former high school dropout named Bill Rosenberg has big dreams and a passion for coffee. In 1950, in the small town of Quincy, Massachusetts he’s got a thriving coffee and donut shop called Dunkin Donuts. In front of the store he proudly puts up a huge sign that reads, World’s Finest Coffee. But in San Francisco, an enterprising immigrant from the Netherlands named Alfred Peet thinks he sells the world’s finest coffee. When two young guys from Seattle get a taste of it, coffee will never be the same.  Support us by supporting our sponsors! Avalara - Avalara software automatically calculates the right amount of tax that should be charged for every product in every transaction. Find out more at avalara.com/bw.
Exclusive: In his first public interview since WeWork’s collapse, former Chief Growth Officer David Fano opens up about the company’s leadership and culture. We go deep on the rewards and risks of charismatic leadership and bold visions, the differences between strong cultures and cults, and how a meteoric rise can come crashing down. We're running a survey and we'd love to hear what you think of the show. Please give us some feedback at surveynerds.com/worklife. It only takes a few minutes, and it really helps us improve the podcast. Thanks!
It’s 1970 and The North Face’s new owner Hap Klopp is on a mission to turn the dirtbag outdoor store he bought into an industry trailblazer. But with outdoor activity still a niche pastime, he’s going to have to do more than create gear – he’s going to have to create a market too. But Klopp’s not the only one tapping into new opportunities. Climbing equipment maker Yvon Chouinard is about to make a chance discovery in Scotland. It will lead him into the apparel business through a new venture called Patagonia. Support us by supporting our sponsors! Extra Hop - Check out the full product demo, customer success stories, and more at extrahop.com/BW.